Privacy Policy

This Privacy Policy explains how CHEN, MENGKE ABN 74 909 256 369 collects, uses, stores and discloses personal information.

In this policy, we, us and our means the business operating this website and providing building licence, trade licence, RPL and application support services. This may include pathways involving state and territory regulators such as QBCC in Queensland, the Building and Plumbing Commission in Victoria, Building Commission NSW, Building and Energy in Western Australia, Consumer and Business Services in South Australia, CBOS Tasmania, the ACT Construction Occupations Registrar and the NT Building Practitioners Board. You means a website visitor, enquiry, client, prospective client or other person who deals with us.

Website: https://cbtla.com.au
Contact: Contact CBTLA

This policy is intended to align with the Australian Privacy Principles under the Privacy Act 1988 (Cth), where they apply to us.

1. Personal Information We Collect

We may collect personal information you provide to us, including:

name, email address, phone number and business contact details;
suburb, state, postcode and general location information;
current role, trade, work history and years of relevant experience;
licence pathway details, including the licence class or outcome you are seeking;
qualifications, training history, RPL pathway information and supporting documents;
information about regulator applications, previous lodgements, application status and requested evidence;
referee details, project history and documents you ask us to review;
business information, including business name, ABN, company or nominee details where relevant;
payment status, invoices, receipts and billing-related information;
records of calls, emails, forms, consultations and support requests; and
any other information you choose to give us.

We may also collect technical and usage information when you use our website, including:

IP address;
device, browser and operating system information;
pages viewed and links clicked;
referring websites or campaigns;
form submissions and conversion events; and
cookie, analytics and advertising data.

2. Sensitive Information

We do not usually need sensitive information unless it is reasonably necessary for the service you request. You should not send sensitive information unless we ask for it or it is directly relevant to your licence, RPL or application pathway.

If you provide sensitive information, we will treat your act of providing it as consent for us to collect and use it for the relevant service, unless the law requires otherwise.

3. How We Collect Information

We collect information when you:

visit or use our website;
complete an enquiry, licence pathway check, booking or contact form;
call, email or message us;
book or attend a consultation;
pay through a payment link or invoice;
provide documents for review;
subscribe to updates or marketing; or
otherwise interact with us.

We may also collect information from third parties where reasonably necessary, including payment providers, booking tools, referral partners, RTOs, consultants, accountants, referees, publicly available registers or state and territory regulatory bodies, but only where lawful and relevant to the service.

4. Why We Use Your Information

We use personal information to:

respond to enquiries;
assess your licence, RPL or application support needs;
provide pathway checks, readiness reviews, document reviews and application support;
prepare written summaries, checklists, recommendations and client communications;
coordinate with third parties where you authorise us to do so;
process payments and manage billing;
provide customer support;
send service updates and administrative messages;
send marketing communications where permitted;
improve our website, forms, content and services;
measure advertising and website performance;
prevent misuse, fraud or security issues; and
comply with legal, regulatory and record-keeping obligations.

5. Marketing Communications

We may send marketing emails or messages where you have consented, where you have asked to receive updates, or where we are otherwise permitted by law.

You can unsubscribe at any time by using the unsubscribe link in our emails or contacting us through Contact CBTLA. We may still send non-marketing service messages, such as booking, payment or client matter updates.

6. Cookies, Analytics And Advertising

Our website may use cookies, pixels, tags and similar technologies to operate the site, understand website use and measure marketing performance.

These tools may include:

Google Tag Manager;
Google Analytics 4;
Google Ads conversion tracking and remarketing;
Google Search Console;
Meta Pixel, if enabled;
Microsoft Ads UET, if enabled;
Cloudflare or similar website security and performance tools;
Resend or another email delivery provider; and
other analytics, advertising or website tools added from time to time.

These tools may collect information such as IP address, device information, browser information, page views, campaign source and conversion events. Some providers may store or process information outside Australia.

You can disable cookies in your browser settings. Some website features may not work properly if cookies are disabled.

7. Payments

Payments may be processed through Stripe or another payment provider. We do not store full card numbers on our own systems. Payment providers handle payment details under their own terms and privacy policies.

We may receive limited payment information such as your name, email address, amount paid, invoice or receipt details, payment status and transaction reference.

8. When We Disclose Information

We may disclose personal information to:

contractors, staff and service providers who help us operate the business;
payment processors, booking tools, email providers, CRM providers, hosting providers and analytics providers;
professional advisers, including lawyers, accountants and insurers;
RTOs, licensing consultants, accountants, referees or application-related third parties where you authorise us or where it is reasonably necessary for the service;
state and territory regulators, government bodies or courts where required or permitted by law;
debt recovery, dispute resolution or enforcement providers where necessary; and
a purchaser or prospective purchaser if our business or assets are sold or restructured.

We do not sell your personal information.

9. Overseas Disclosure

Some service providers may store or process information outside Australia, including in countries where cloud, analytics, email, payment or advertising providers operate. We take reasonable steps to use reputable providers and limit information sharing to what is reasonably necessary.

10. Security

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification and disclosure.

No website, email system or online service can be guaranteed to be completely secure. You should take care when sending documents or sensitive information by email or web form.

11. Retention

We keep personal information for as long as reasonably needed for the purposes described in this policy, including to provide services, maintain business records, resolve disputes and meet legal obligations.

When information is no longer needed, we will take reasonable steps to destroy or de-identify it.

12. Access And Correction

You may ask us to access or correct personal information we hold about you by contacting Contact CBTLA.

We may need to verify your identity before responding. In some cases, we may refuse access or correction where permitted by law.

13. Complaints

If you have a privacy concern, contact us first at Contact CBTLA so we can try to resolve it.

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner at https://www.oaic.gov.au.

14. Changes To This Policy

We may update this Privacy Policy from time to time. The current version will be posted on our website with the updated date.