These Terms And Conditions apply to your use of this website and to services provided by CHEN, MENGKE ABN 74 909 256 369.
Website: https://cbtla.com.au
Contact: Contact CBTLA
By using our website, submitting an enquiry, booking a service, accepting a quote, paying an invoice or payment link, or otherwise engaging us, you agree to these terms.
1. Our Services
We provide building licence, trade licence, RPL pathway and application support services for builders, site supervisors, trades, companies, nominee supervisors and related applicants.
Our services may include:
- licence pathway checks;
- licence readiness reviews;
- qualification and RPL gap checks;
- experience and referee evidence reviews;
- application document preparation support;
- lodge-ready reviews;
- application support and follow-up assistance;
- company, nominee and mutual recognition pathway support; and
- related consulting, referral and coordination services.
The exact scope of work for a paid service will be set out in the relevant quote, invoice, proposal, email, booking page or payment link.
2. Independent Service
We are an independent service provider. We are not a government body, regulator, RTO or assessment body. We are not affiliated with QBCC, the Building and Plumbing Commission, Building Commission NSW, Building and Energy WA, Consumer and Business Services SA, CBOS Tasmania, the ACT Construction Occupations Registrar, the NT Building Practitioners Board or any equivalent regulator unless expressly stated in writing.
Any licence, registration, qualification, recognition, RPL or regulatory outcome is determined by the relevant state or territory regulator, RTO or assessment body. That may include QBCC in Queensland, the Building and Plumbing Commission in Victoria, Building Commission NSW, Building and Energy in Western Australia, Consumer and Business Services in South Australia, CBOS Tasmania, the ACT Construction Occupations Registrar, the NT Building Practitioners Board or another applicable regulator.
We do not guarantee:
- licence approval;
- RPL or qualification approval;
- any particular regulator, RTO or assessment body decision;
- any processing timeframe;
- that an application will not require further information; or
- that your preferred licence class will be available to you.
3. No Legal, Financial Or Accounting Advice
Our services are practical pathway, evidence and application support services.
Unless we expressly agree otherwise in writing, we do not provide legal, financial, accounting, tax or regulated professional advice. If your matter involves company structures, trusts, Minimum Financial Requirements, tax, legal rights, disputes or professional obligations, you should seek advice from an appropriately qualified professional.
Where relevant, we may help you understand what documents may be requested and coordinate with your accountant, lawyer, RTO, referee or other adviser.
4. Your Responsibilities
You are responsible for:
- giving us accurate, complete and current information;
- checking that documents, application details and evidence are correct before lodgement;
- responding to requests for information within a reasonable time;
- ensuring you meet any regulator, RTO or third-party deadline;
- paying all fees and third-party costs when due;
- reviewing any written summary, checklist or application material we provide;
- deciding whether to lodge an application, seek RPL, obtain advice or proceed with a service; and
- complying with all laws, regulator requirements and third-party terms that apply to you.
We are not responsible for delays, refusals, extra costs or other issues caused by incomplete, inaccurate or late information provided by you or a third party.
5. Quotes, Prices And Payment
Prices may be stated on the website, in a quote, invoice, booking page, email or Stripe payment link.
Unless stated otherwise:
- prices are in Australian dollars;
- prices exclude third-party fees, regulator fees, RTO fees, application fees, accountant fees, legal fees and other external costs;
- payment is due before work starts, unless we agree otherwise in writing; and
- payment may be processed by Stripe or another payment provider.
6. Service Period, Client Delay And Dormant Files
Unless a quote or written agreement states otherwise, a paid service remains available for 12 months from the date payment is received. The service period applies to the agreed scope of work and does not require us to provide indefinite support, repeat reviews or updated advice after requirements, circumstances or regulator processes have changed.
You are responsible for providing the information, documents, approvals and responses reasonably needed for us to perform the service. If you do not respond to reasonable requests or do not provide required information, documents or approvals, we may pause the work until those items are provided.
If a matter remains inactive for an extended period, we may treat the file as dormant and close it after giving reasonable notice. A matter may be treated as inactive where you do not respond to reasonable requests, do not provide required documents, do not approve the next agreed step or otherwise do not proceed with the service.
If you contact us after the 12-month service period has expired, we may, at our discretion, continue the work under the original scope, require an updated review or new quote, charge additional fees for updated advice or extra work, or decline to continue the service.
Subject to any non-excludable rights or remedies under the Australian Consumer Law, fees are not refundable solely because you delay, stop responding, do not provide required information or documents, choose not to proceed, or seek to resume the service after the service period has expired.
7. Third-Party Fees And Services
You may need to pay third-party fees, including regulator application fees, RTO or RPL fees, accountant fees, identity check costs, document costs or other professional fees.
Third-party fees are separate from our fees unless we expressly state otherwise in writing. We are not responsible for third-party decisions, delays, terms, prices, refunds or outcomes.
8. Refunds And Cancellations
Our services are advisory and document-support services that may involve time-sensitive preparation, review and custom work. Subject to any non-excludable rights or remedies under the Australian Consumer Law:
- payments are generally non-refundable once work has started;
- completed consultations, reviews, written summaries, document checks and application-support work are not refundable for change of mind;
- if you cancel before work has started, we may offer a refund less any reasonable payment processing fees and administration costs;
- if you cancel after work has started, we may retain the portion of the fee that reasonably reflects work already performed and costs incurred;
- regulator, RTO and other third-party fees are subject to that third party's refund policy; and
- paying for a service does not guarantee a regulatory, RPL, qualification or licence outcome.
If you believe there is a problem with a service, contact us at Contact CBTLA. We will assess the issue and provide any remedy required under the Australian Consumer Law.
9. Australian Consumer Law
Our services come with guarantees that cannot be excluded under the Australian Consumer Law where those guarantees apply.
If there is a major failure with a service, you may be entitled to cancel the service contract and obtain a refund for the unused portion, or obtain compensation for the difference between the service provided and what you paid.
If there is a minor problem, we may choose to fix the problem within a reasonable time. The remedy available will depend on the circumstances and your rights under the Australian Consumer Law.
10. Booking Changes And Missed Appointments
If you book a consultation or review, you must attend at the scheduled time or give reasonable notice if you need to reschedule.
We may treat missed appointments or late cancellations as completed or partly completed services where time has been reserved and reasonable notice was not given. We may reschedule at our discretion.
11. Website Information
Website content is general information only. It is not tailored advice and should not be relied on as the sole basis for lodging an application, paying a fee, enrolling in a course or making a business decision.
Licensing requirements, forms, fees, evidence requirements and regulator processes may change. You should check current regulator information and obtain advice for your circumstances before acting.
12. Forms, Enquiries And Pathway Checks
Free forms, pathway checks, eligibility prompts, checklists and website tools are preliminary only. They do not determine your eligibility and they are not a guarantee that a regulator, RTO or other body will accept your application or evidence.
We may use information you submit to contact you about your enquiry, recommend next steps, provide a quote or send relevant follow-up communications in accordance with our Privacy Policy.
13. Client Documents And Authority
If you provide documents for review, you confirm that you have the right to provide them and that the information is accurate to the best of your knowledge.
If you ask us to contact a third party, prepare material using third-party information, or assist with an application process, you authorise us to use and disclose the information reasonably necessary to perform that service.
You remain responsible for final review, approval and lodgement of any application unless we have expressly agreed to a different arrangement in writing.
14. Intellectual Property
We own or license all intellectual property in our website, templates, guides, checklists, written summaries, processes, branding and materials, unless stated otherwise.
You may use materials we provide to you for your own personal or internal business purposes related to the service. You must not copy, publish, resell, share commercially or adapt our materials without our written permission.
15. Acceptable Website Use
You must not:
- misuse the website;
- attempt to gain unauthorised access to our systems;
- submit false, misleading, unlawful or harmful information;
- interfere with website security or operation;
- scrape, copy or reproduce website content without permission; or
- use the website in a way that breaches any law or third-party right.
16. Limitation Of Liability
To the maximum extent permitted by law, we are not liable for indirect, consequential or special loss, loss of profit, loss of business opportunity, loss of data, regulator delay, third-party delay, refusal of an application, or loss arising from information you or a third party provides.
Where our liability cannot be excluded but can be limited, our liability is limited to the resupply of the services or the cost of having the services supplied again.
Nothing in these terms excludes, restricts or modifies any consumer guarantee, right or remedy that cannot lawfully be excluded, restricted or modified.
17. Force Majeure
We are not responsible for delay or failure to perform caused by events outside our reasonable control, including technology failures, third-party outages, regulator delays, illness, natural disasters, government action, industrial action or other events beyond our control.
18. Changes To These Terms
We may update these terms from time to time. The current version will be posted on our website with the updated date.
If we have already agreed to provide a paid service, the terms in place at the time of engagement will apply to that service unless we both agree otherwise.
19. Governing Law
These terms are governed by the laws of Victoria, Australia.
The parties submit to the non-exclusive jurisdiction of the courts of Victoria and any courts that may hear appeals from those courts.
20. Contact
For questions about these terms, contact Contact CBTLA.